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Conditions

 

Shipping

Normally we ship your order in 3-4 days. During peak season (eg christmas) it can take a few more days. 
Fixed shipping rate for consumers is 9,9 EUR (Europe) and 12,9 euro (rest of the world)

Free shipping (consumers) for orders over 200 EUR(Europe) and 250 EUR  (outsite Europe).

We use DHL or Postnord for shipment. We take no responsilbility for delays caused by the shipment company. 

If you discover damages on your package you must report this to your post office or delivery company and make a damage report. Do not collect a damaged package! If you discover the damages after you have collected your package and it is probable that the damages were caused in shipment, contact the delivery company and make a damage report. If disputes with the delivery company cannot be solved, contact us. If you have ordered and not collected your package before it is returned to us we will charge you 35 euros for our expenses.

 

Minimum order

Minimum order is 29 EUR (consumers)

For retailers 350 EUR
 

VAT

For orders outside EU,  Swedish VAT will be deducted (25%). In the top menu you can choose to show the prices ex VAT.

Please note that customs and VAT fees can be added for customers outside EU. If you want to be sure please check with the customs in your country. 

No VAT will be added for retailers inside EU with a valid VAT-number.

 

Returns/Reclaims (only for consumers)

You have the right to return your purchase. Inform us about your return as soon as possible to shop@lipfish.se, at the latest within 14 days of delivery.

Your item/items shall be returned as they were together with labels. 

Return address:
LipFish AB
Bäckvägen 90
126 47 Hägersten
SWEDEN

Note! The customer pays for the cost of the return package. We do not collect packages that are cash on delivery.

If you receive a faulty item, contact us at shop@lipfish.se. Pleasse attach a picture of the item, if possible. Faulty items are replaced with a new item of the same model.

 

Image quality

We cannot guarantee that the images give a correct representation of the colour of the items. Colours can vary depending on your computer screen and resolution. 

 

Not an adult?

You need to be an adult(18 years old) to place an order at LipFish. 

 

Payment options

 
Credit card payments via Svea Webpay

Credit card payments are made in accordance to the rules for online payments in Sweden and the EU.

We use the PCI-DSS-certified solution for credit card payments that is hosted by Svea Webpay.

We accept Visa and MasterCard.

The payment is reserved on your account at the time of purchase.

All transactions are sent with high encryption through SSL (Secure Sockets Layer). No credit card numbers are saved by us. We use the latest security technology for credit card payments online - 3D-secure - a standard developed by Visa and MasterCard with the purpose to safely validate the consumer when buying online.

 

The Personal Data Act

Your personal information is handled in accordance with the regulation of the EU (GDPR) Shortly: We only forward you data to the provider of the payment solution (Svea Ekonomi) and the shipping company (DHL/UPS and Postnord). Read our full policy here

 

Disputes

Disputes are primarily handled by out customer service at shop@lipfish.se. We refer to the European Commissions tools for disute settlements online: http://ec.europa.eu/consumers/odr/

 

Cookies

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If you don't want to use cookies your browser can be set up to automatically deny cookies or to inform you every time a website wants to make a cookie. You can also delete saved cookies with your browser. Visit the help section of your browser for more information on how to do this. Please bear in mind that some functions on this website can be affected if you deny cookies. 

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